Patient Experience Concierge

MyMichigan Health; Alma (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

MyMichigan Health is seeking a motivated front desk Patient Service Assistant to provide clerical and receptionist support for the practice. You will manage patient flow, schedule appointments, verify insurance, collect payments, and register patients, ensuring a positive first impression.

Responsibilities include coordinating with front office, clinical staff, and providers; maintaining HIPAA standards; and delivering excellent customer service to a diverse patient population.

Qualifications

• Reading, writing, math and computer skills.
• Keyboarding skills needed to register patients and other office tasks.
• Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two (2) years working in a medical office or similar setting
• Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

Responsibilities

• Greet patients and answer calls, guiding customer needs and addressing concerns.
• Verify and update patient information; verify insurance coverage and provider assignment.
• Schedule appointments using practice management, EMR and related systems.
• Register new patients and explain policies, including no-show and financial policies.
• Collect copays, process referrals, and obtain prior authorizations as needed.

Skills

Customer service

Scheduling

HIPAA compliance

Medical terminology

Keyboarding

Education

High School Diploma

Associates Degree preferred

Tools

Practice management

EMR

Insurance verification

Medifax

Population health registry

Iterminal

Job description

MyMichigan Health is seeking a motivated front desk Patient Service Assistant to provide clerical and receptionist support for the practice. You will manage patient flow, schedule appointments, verify insurance, collect payments, and register patients, ensuring a positive first impression.

Responsibilities include coordinating with front office, clinical staff, and providers; maintaining HIPAA standards; and delivering excellent customer service to a diverse patient population.