Patient Experience Coordinator

Sanitas; Phoenix, Tempe (AZ, AZ); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Sanitas in Phoenix, AZ is seeking a Patient Representative Coordinator to be the first point of contact for patients and visitors. You will support the patient journey through pre-visit planning, check-in/check-out, and post-visit follow-up, while maintaining confidentiality and accurate records.

The role requires 1-3 years of customer-facing experience, strong communication, and the ability to work on-site in a fast-paced medical center environment.

Formación

• High School Graduate or equivalent.
• 1-3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk).
• Proven track record of delivering exceptional customer service in a fast-paced setting.
• Experience with scheduling, check-in/out, payments, or reservations.
• Advanced English is required; bilingual Spanish or Creole is preferred.

Responsabilidades

• Welcome and assist patients and visitors in a friendly, professional manner.
• Perform pre-visit planning and verify insurance eligibility.
• Check-in/check-out processes, collect copayments, and update patient information.
• Monitor schedules to minimize wait times and ensure timely care.
• Follow up post-visit calls and support patient experience initiatives.

Conocimientos

Communication skills

Customer service

Multitasking

Computer skills

Educación

High school diploma

Herramientas

eCW (EHR)

Leap

Availity

Descripción del empleo

Sanitas in Phoenix, AZ is seeking a Patient Representative Coordinator to be the first point of contact for patients and visitors. You will support the patient journey through pre-visit planning, check-in/check-out, and post-visit follow-up, while maintaining confidentiality and accurate records.

The role requires 1-3 years of customer-facing experience, strong communication, and the ability to work on-site in a fast-paced medical center environment.