Patient Experience Coordinator

Sanitas; Gilbert (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Sanitas in Phoenix, AZ is seeking a Patient Representative Coordinator (PRC) to be the first contact for patients and visitors, ensuring a welcoming, professional experience through pre-visit planning, check-in, and follow-up.

The PRC validates insurance, confirms copayments, updates records, and supports scheduling while protecting PHI. Strong communication, organization, and problem-solving drive efficient operations and patient satisfaction.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk).
• Advanced English required with bilingual preferred.

Responsibilities

• Welcomes and guides patients and visitors to the appropriate department.
• Verifies insurance eligibility and copay amounts; supports pre-visit planning.
• Performs check-in/check-out procedures and ensures accurate patient records.
• Maintains confidentiality of PHI and adheres to privacy regulations.
• Coordinates follow-up calls and scheduling of future visits; supports billing processes.

Skills

Compassion

Communication skills

Organization

Multitasking

Problem-Solving

Collaboration

Education

High School Diploma or equivalent

Tools

eCW

Leap

Availity

Job description

Sanitas in Phoenix, AZ is seeking a Patient Representative Coordinator (PRC) to be the first contact for patients and visitors, ensuring a welcoming, professional experience through pre-visit planning, check-in, and follow-up.

The PRC validates insurance, confirms copayments, updates records, and supports scheduling while protecting PHI. Strong communication, organization, and problem-solving drive efficient operations and patient satisfaction.