Patient Experience Coordinator

Sanitas; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Sanitas in Phoenix, AZ seeks a Patient Representative Coordinator (PRC) to be the first point of contact for patients and visitors, ensuring a welcoming, professional experience. You will support the patient journey from pre-visit planning through check-in/check-out and post-visit follow-up while maintaining accurate records and privacy.

The role requires strong communication, organizational, and problem-solving skills to engage with patients, staff, and leadership and contribute to efficient

Qualifications

• High School Graduate or equivalent.
• Advanced English is required; bilingual Spanish or Creole is preferred.
• Strong communication, organization and problem-solving skills.
• Experience with scheduling, check-in/out, payments, or reservations is desirable.

Responsibilities

• Welcome and greet patients and visitors to the Medical Center in a friendly and professional manner; determine the purpose of their visit and direct them to the appropriate person or department as needed.
• Perform check-in/out, verify the patient’s scheduled appointment and visit type in eCW; collect copayments and update demographics.
• Validate insurance eligibility and collect required information (email, phone, address).
• Ensure patients are seen in a timely manner by monitoring schedules and workflows to minimize wait times.
• Maintain patient confidentiality and ensure PHI is secured at all times in compliance with privacy/security regulations.
• Support post-visit follow-up calls to address concerns and conduct satisfaction surveys as needed.

Skills

Advanced English

Compassion

Organization & Multitasking

Problem-Solving

Communication skills

Education

High School Diploma or equivalent

Tools

eCW

Leap

Availity

Job description

Sanitas in Phoenix, AZ seeks a Patient Representative Coordinator (PRC) to be the first point of contact for patients and visitors, ensuring a welcoming, professional experience. You will support the patient journey from pre-visit planning through check-in/check-out and post-visit follow-up while maintaining accurate records and privacy.

The role requires strong communication, organizational, and problem-solving skills to engage with patients, staff, and leadership and contribute to efficient