Patient Experience Coordinator

Sanitas Medical Centers; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Sanitas Medical Centers in Phoenix, AZ, seeks a Patient Representative Coordinator to ensure a welcoming patient experience through pre-visit planning, check-in, and check-out while maintaining accurate records and confidentiality. The PRC supports the patient journey and engages with patients, staff, and leadership to promote service excellence.

You will coordinate with departments, verify insurance, collect copays, monitor schedules, and conduct post-visit follow-up to enhance patient

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to resolve issues and provide patient-friendly service.

Responsibilities

• Welcome and greet patients and visitors as the first point of contact.
• Verify insurance eligibility, pre-visit planning, and collect copays as needed.
• Assist with check-in/check-out processes and ensure accurate record-keeping and confidentiality.
• Monitor schedules to minimize wait times and support timely patient care.
• Conduct post-visit follow-up calls and assist with referrals, labs, and imaging as required.
• Maintain a clean, welcoming environment and respond professionally to patient questions.

Skills

Communication

Organization

Problem-solving

Customer service

Tools

eCW

Leap

Availity

Job description

Sanitas Medical Centers in Phoenix, AZ, seeks a Patient Representative Coordinator to ensure a welcoming patient experience through pre-visit planning, check-in, and check-out while maintaining accurate records and confidentiality. The PRC supports the patient journey and engages with patients, staff, and leadership to promote service excellence.

You will coordinate with departments, verify insurance, collect copays, monitor schedules, and conduct post-visit follow-up to enhance patient