Patient Experience Coordinator

Aultman Health Foundation; North Canton (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Aultman Medical Group is seeking a Patient Service Representative to be the friendly first contact for patients and visitors. You will check in and check out patients, answer phones, and relay messages to the appropriate team members.

Eligibility and copayment details will be reviewed to ensure smooth patient flow. The role emphasizes customer service, accuracy in patient records, and coordination with providers and nurses.

Qualifications

• High School Diploma or equivalent is required.
• Knowledge of medical terminology and insurances desirable.
• Computer/EMR literacy required.
• Customer Service experience preferred.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in/checks out patients and answers incoming calls.
• Review insurance for referral and/or copayment requirements.
• Communicates professionally with patients and providers.
• Schedules appointments and collects copayments.

Skills

Medical terminology knowledge

EMR literacy

Customer service experience

Education

High School Diploma or equivalent

Tools

EMR software

Job description

Aultman Medical Group is seeking a Patient Service Representative to be the friendly first contact for patients and visitors. You will check in and check out patients, answer phones, and relay messages to the appropriate team members.

Eligibility and copayment details will be reviewed to ensure smooth patient flow. The role emphasizes customer service, accuracy in patient records, and coordination with providers and nurses.