Patient Experience Specialist

Icco, Llc.; Eugene (OR); Presencial; USD 33.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

401(k) with employer match

Health & dental & vision & life &dis .

Annual raises

Pay advances

Branded apparel

Employee discounts

Descripción de la vacante

Community Care Partners is hiring a Patient Service Representative to be the friendly first point of contact for patients. You will greet, verify information, check in appointments, and help maintain accurate records in charts and systems.

A supportive team culture and opportunities for growth are emphasized. We offer competitive pay based on experience, PTO, a 401(k) with employer match, comprehensive healthcare benefits, and paid time off.

Formación

• High school diploma or equivalent is required.
• Minimum one year of customer service experience.
• Strong communication and problem-solving skills.
• Ability to interact effectively with people from all backgrounds.

Responsabilidades

• Greet and assist patients in a friendly, supportive manner.
• Check patients in for appointments and scan documents into charts.
• Assist with registration forms and distribute medical records.
• Collect and post copayments and balances; balance cash drawer daily.
• Inform patients of care costs and collect required fees.
• Assess walk-in traffic for potential emergencies.
• Communicate patient needs to clinical staff.
• Answer phones professionally and route calls appropriately.
• Maintain confidentiality of patient information.
• Keep reception and waiting areas clean and sanitized.
• Provide coverage for medical records and prior authorizations as needed.
• Perform other duties as assigned.

Conocimientos

Customer service

Communication

Problem-solving

Interpersonal skills

Educación

High school diploma or equivalent

Descripción del empleo

Community Care Partners is hiring a Patient Service Representative to be the friendly first point of contact for patients. You will greet, verify information, check in appointments, and help maintain accurate records in charts and systems.

A supportive team culture and opportunities for growth are emphasized. We offer competitive pay based on experience, PTO, a 401(k) with employer match, comprehensive healthcare benefits, and paid time off.