Front Desk & Patient Care Specialist

Aultman Health System; North Canton (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Aultman Health Foundation in North Canton, OH is seeking a Patient Service Representative for the Family Medicine of Stark County. The role is the first contact for patients, handling check-in/check-out, phone calls, and message routing.

You will greet patients, verify demographics and insurance, collect copays, and coordinate with providers and staff to ensure smooth office operations.

Qualifications

• High School Diploma or equivalent.
• Knowledge of medical terminology and insurances desirable.
• Computer/EMR literacy required.
• Customer Service experience preferred.

Responsibilities

• Check-in/Check-out patients.
• Review insurance for referral and/or copayment requirements.
• Greet patients and visitors in a prompt, courteous manner.
• Answer telephones, take messages, and route calls as appropriate.
• Collect copayments (cash, check, and credit card).

Skills

Verbal communication

Written communication

Detail oriented

Customer service

Medical terminology

Education

High school diploma

Tools

EMR software

Job description

Aultman Health Foundation in North Canton, OH is seeking a Patient Service Representative for the Family Medicine of Stark County. The role is the first contact for patients, handling check-in/check-out, phone calls, and message routing.

You will greet patients, verify demographics and insurance, collect copays, and coordinate with providers and staff to ensure smooth office operations.