Patient Experience Specialist

Ally Medical Emergency Room; Burleson (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Ally Medical Emergency Room is seeking a Patient Service Representative to assist patients with services, explain policies, and support informed health care decisions. The role requires collecting insurance information, verifying benefits, and ensuring payment at time of service.

A neat appearance and strong customer service skills are essential. Responsibilities include front office registration, data entry in EHR and billing systems, documenting records, and securely handling patient

Qualifications

• High School Diploma or GED required.
• CPR/BLS certification required.
• Basic knowledge of medical terminology helpful.

Responsibilities

• Provide front office registration duties and collect patient demographics.
• Verify benefits and collect payment due at time of service.
• Enter patient information into EHR and billing software; file scanned documents.
• Provide medical records to other providers as requested with authorization.
• Log payments and cash receipts; manage cash drawer during shift.
• Maintain accurate records for billing and payer information.

Skills

Medical terminology

Active listening

Computer basics

Detail oriented

Education

High School Diploma or GED

CPR/BLS Certification

Job description

Ally Medical Emergency Room is seeking a Patient Service Representative to assist patients with services, explain policies, and support informed health care decisions. The role requires collecting insurance information, verifying benefits, and ensuring payment at time of service.

A neat appearance and strong customer service skills are essential. Responsibilities include front office registration, data entry in EHR and billing systems, documenting records, and securely handling patient