Patient Experience Coordinator

Talentify; Edwardsville (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, answer calls, schedule appointments, confirm reminders, and ensure smooth transitions throughout visits.

You will verify insurance eligibility, enter demographics into EMR, communicate coverage, prepare charts, collect charges, run reports, and help reduce no-show rates while maintaining confidentiality and delivering patient-centered service.

Qualifications

• Front desk experience or patient-facing service.
• Strong communication and organizational skills.
• Ability to protect patient confidentiality and manage multiple tasks.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
• Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.
• Run reports and review accounts to ensure all charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow.
• Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit.
• Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Assist in maintaining an organized, clean, and patient-ready front office environment.
• Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist.

Skills

Patient-facing service

Communication

Organizational skills

Team collaboration

Confidentiality

Multitasking

Education

High school diploma or equivalent

Tools

EMR familiarity

Practice management software

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will greet patients, answer calls, schedule appointments, confirm reminders, and ensure smooth transitions throughout visits.

You will verify insurance eligibility, enter demographics into EMR, communicate coverage, prepare charts, collect charges, run reports, and help reduce no-show rates while maintaining confidentiality and delivering patient-centered service.