Patient Experience Coordinator

Oak Street Health, part of CVS Health; New York (NY); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health in Jamaica, NY is seeking a Welcome Coordinator to provide an exceptional first and last impression for patients. You will be the face of the clinic, helping to streamline front-desk operations and support the broader care team in delivering outstanding patient experiences.

This full-time role involves greeting visitors, completing forms, collecting payments, updating records, and coordinating appointments with flexibility across centers.

Qualifications

• Strong computer skills and knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken in the communities we serve.
• US work authorization.
• Experience in customer service is strongly preferred.
• Some college preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information in the electronic medical record platform.
• Scheduling/rescheduling appointments in the EMR system.
• Managing phone lines and outbound calls as instructed.
• Handling faxes in the electronic fax platform.
• Maintaining cleanliness of Welcome and Community Room areas.
• Occasional float to other centers in the region.

Skills

Computer skills

Google Suite

Phone etiquette

Spanish language

Polish language

Russian language

US work authorization

Education

Some college

Job description

Oak Street Health in Jamaica, NY is seeking a Welcome Coordinator to provide an exceptional first and last impression for patients. You will be the face of the clinic, helping to streamline front-desk operations and support the broader care team in delivering outstanding patient experiences.

This full-time role involves greeting visitors, completing forms, collecting payments, updating records, and coordinating appointments with flexibility across centers.