Patient Experience Concierge

Oak Street Health, part of CVS Health; Indianapolis (IN); On-site; USD 23,000 - 39,000; Full time

Job summary

Oak Street Health in Indianapolis is seeking a Welcome Coordinator to create an inclusive, positive first impression for patients and guests. You will assist with check-in, forms, co-pays, and updating patient information in the electronic medical record system, and help schedule or reschedule appointments while handling phone calls.

The role is full-time with a typical 40-hour week and a comprehensive benefits package.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.
• US work authorization.

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Skills

Computer skills

Phone etiquette

Fluency in multiple languages

US work authorization

Education

Some college preferred

Tools

Google Suite

Job description

Oak Street Health in Indianapolis is seeking a Welcome Coordinator to create an inclusive, positive first impression for patients and guests. You will assist with check-in, forms, co-pays, and updating patient information in the electronic medical record system, and help schedule or reschedule appointments while handling phone calls.

The role is full-time with a typical 40-hour week and a comprehensive benefits package.