Patient Experience Coordinator

Shoreline Vision; Muskegon (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Benefits package: Medical, Vision, and

401k matching

Paid time off and holidays

Maternity leave

Education reimbursement

Competitive base pay

Job summary

Shoreline Vision is seeking a Patient Coordinator in Muskegon, MI. This role serves as the first contact for patients, setting the tone for visits, and handling essential administrative tasks to ensure smooth check-in and check-out experiences.

The position requires outstanding patient care, professional communication, and reliability in handling multiple office duties while supporting a team-oriented environment. Training will cover clinic processes and patient flow optimization.

Qualifications

• High school diploma or GED; or one year related experience.
• Excellent patient service and communication skills.
• Ability to work 40+ hours per week and maintain professional demeanor.

Responsibilities

• Provide exceptional patient service in person or by phone.
• Answer phones and greet patients promptly with a smile.
• Manage patient flow and check-in/check-out processes.
• Collect appropriate payments and handle daily reconciliations.
• Perform general office duties as assigned by manager.

Skills

Customer service

Communication

Teamwork

Initiative

Adaptability

Professionalism

Time management

Education

High school diploma or GED

Job description

Shoreline Vision is seeking a Patient Coordinator in Muskegon, MI. This role serves as the first contact for patients, setting the tone for visits, and handling essential administrative tasks to ensure smooth check-in and check-out experiences.

The position requires outstanding patient care, professional communication, and reliability in handling multiple office duties while supporting a team-oriented environment. Training will cover clinic processes and patient flow optimization.