Patient Care Coordinator | Front Desk (Full Benefits)

EyeCare Partners LLC; Holland (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Vision, Dental, LifeInsurance

401k with Employer Match

PTO & Holidays

Maternity Leave

Competitive base pay

Employee discounts

Job summary

Grand Rapids Ophthalmology in Holland, MI is seeking a Patient Coordinator to be the first point of contact for patients, ensuring a warm, professional atmosphere and handling check-in/out duties.

The role requires performing essential front-desk tasks, guiding patients, and supporting scheduling and billing processes. This full-time position offers benefits including medical, vision, dental, life insurance, 401k with employer matching, PTO, holidays, maternity leave, and employee discounts.

Qualifications

• Minimum required: High school diploma or GED.
• One year of related experience and/or training.
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Responsibilities

• Provide exceptional customer service during every patient encounter.
• Answer phones and assure courteous service at all times.
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations/close day/countdown cash drawer.
• General office duties and cleaning as assigned by manager.

Skills

Customer service

Communication

Teamwork

Adaptability

Time management

Punctuality

Reliable transportation

Education

High school diploma or GED

1 year related experience

Tools

Microsoft Office

Job description

Grand Rapids Ophthalmology in Holland, MI is seeking a Patient Coordinator to be the first point of contact for patients, ensuring a warm, professional atmosphere and handling check-in/out duties.

The role requires performing essential front-desk tasks, guiding patients, and supporting scheduling and billing processes. This full-time position offers benefits including medical, vision, dental, life insurance, 401k with employer matching, PTO, holidays, maternity leave, and employee discounts.