Patient Coordinator

Shoreline Vision; Muskegon (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Benefits package: Medical, Vision, and

401k matching

Paid time off and holidays

Maternity leave

Education reimbursement

Competitive base pay

Job summary

Shoreline Vision is seeking a Patient Coordinator in Muskegon, MI. This role serves as the first contact for patients, setting the tone for visits, and handling essential administrative tasks to ensure smooth check-in and check-out experiences.

The position requires outstanding patient care, professional communication, and reliability in handling multiple office duties while supporting a team-oriented environment. Training will cover clinic processes and patient flow optimization.

Qualifications

• High school diploma or GED; or one year related experience.
• Excellent patient service and communication skills.
• Ability to work 40+ hours per week and maintain professional demeanor.

Responsibilities

• Provide exceptional patient service in person or by phone.
• Answer phones and greet patients promptly with a smile.
• Manage patient flow and check-in/check-out processes.
• Collect appropriate payments and handle daily reconciliations.
• Perform general office duties as assigned by manager.

Skills

Customer service

Communication

Teamwork

Initiative

Adaptability

Professionalism

Time management

Education

High school diploma or GED

Job description

Office: Shoreline Vision

Location: Muskegon, MI

Title: Patient Coordinator

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay

Essential Duties and Responsibilities:

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawerGeneral office duties and cleaning to be assigned by manager

Other Skills and Abilities:

• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Ability to interact with all levels of employees in a courteous, professional manner at all times

Education and/or Experience:

• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.