Dental Patient Experience Coordinator

Great Expressions; Michigan; On-site; USD 36,000 - 52,000; Full time

Job summary

Great Expressions in Michigan seeks a Patient Coordinator to be the first friendly face patients meet. You will greet patients, schedule appointments, manage records, and handle general administrative tasks to keep the practice running smoothly.

You will collaborate with hygienists, assistants, and dentists, process co-pays and insurance information, and respond to inquiries by phone, email, or in person. A high school diploma and 1–3 years in a healthcare-reception role are preferred.

Qualifications

• 1–3 years of proven experience as a receptionist or in customer service in a healthcare setting.
• High school diploma or equivalent; healthcare administration certification is a plus.

Responsibilities

• Greet patients and provide a warm welcome at the dental practice.
• Schedule appointments considering patient preferences and staff availability.
• Manage patient records ensuring confidentiality.
• Coordinate with dental staff to maintain an efficient appointment calendar.
• Verify and collect co-pays and other payments from patients.
• Process insurance claims and handle billing inquiries with providers.
• Respond to patient inquiries via phone, email, or in person.
• Maintain reception area and ensure smooth patient flow.

Skills

Customer service

Scheduling appointments

Communication

Office administration

Education

High school diploma

Tools

Dental practice management system

Job description

Great Expressions in Michigan seeks a Patient Coordinator to be the first friendly face patients meet. You will greet patients, schedule appointments, manage records, and handle general administrative tasks to keep the practice running smoothly.

You will collaborate with hygienists, assistants, and dentists, process co-pays and insurance information, and respond to inquiries by phone, email, or in person. A high school diploma and 1–3 years in a healthcare-reception role are preferred.