Patient Experience Coordinator

Lakeland Eye Clinic PA; Lakeland (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

Dental and Life Insurance

401k + Employer Matching

Paid Time Off and Holidays

Paid Maternity Leave

Employee Discounts

Competitive Base Pay

Job summary

Lakeland Eye Clinic is seeking a Patient Coordinator to serve as the first point of contact for patients, ensuring a smooth check-in/out experience and friendly, attentive service. This role combines front-desk reception with essential administrative tasks to maintain clinic flow and patient satisfaction.

The ideal candidate will have a high school diploma or GED, one year of related experience, and strong computer skills, with a willingness to learn and grow in a fast-paced eye care setting.

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creating a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

Skills

Customer service

Professionalism

Teamwork

Adaptability

Initiative

Education

High school diploma or GED

1 year of related experience

Job description

Lakeland Eye Clinic is seeking a Patient Coordinator to serve as the first point of contact for patients, ensuring a smooth check-in/out experience and friendly, attentive service. This role combines front-desk reception with essential administrative tasks to maintain clinic flow and patient satisfaction.

The ideal candidate will have a high school diploma or GED, one year of related experience, and strong computer skills, with a willingness to learn and grow in a fast-paced eye care setting.