Healthcare Front Desk & Patient Services Pro

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, dental and vision coverage

Life insurance

Annual Salary Increase and Incentive

Paid time off and Holiday pay

Job summary

Northwestern Medicine is seeking a Patient Service Representative to welcome patients, verify demographics and insurance, and guide them through check-in and check-out processes. This role emphasizes exceptional customer service and accurate data collection in a fast-paced healthcare setting.

The position offers comprehensive benefits, tuition reimbursement, and opportunities for professional development as part of Northwestern Medicine's commitment to patient care and equity.

Qualifications

• High school diploma or GED equivalent required.
• Previous experience in a customer service position is needed.
• Bachelor’s degree and healthcare experience are preferred.
• Knowledge of medical terminology and bilingual abilities are advantageous.

Responsibilities

• Checks patients in and out of appointments and collects required information.
• Maintains waiting area cleanliness and comfort.
• Communicates delays or changes in appointment status to patients.
• Processes payments and co-payments as part of registration.
• Ensures accurate patient registration and demographic/insurance details.
• Performs other duties as assigned.

Skills

Customer service

Bilingual

Healthcare terminology

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine is seeking a Patient Service Representative to welcome patients, verify demographics and insurance, and guide them through check-in and check-out processes. This role emphasizes exceptional customer service and accurate data collection in a fast-paced healthcare setting.

The position offers comprehensive benefits, tuition reimbursement, and opportunities for professional development as part of Northwestern Medicine's commitment to patient care and equity.