Patient Experience Coordinator

Sanitas Medical Centers; Florida; On-site; USD 34,000 - 46,000; Full time

Job summary

Sanitas Medical Centers seeks a Patient Representative Coordinator to greet patients, manage check-in/out, verify insurance, and coordinate with care teams to ensure smooth visits.

The role requires strong communication, organizational skills, and a focus on patient experience in a fast-paced healthcare environment. Flexibility with scheduling and a commitment to confidentiality are essential.

Qualifications

• 1–3 years in customer-facing roles (hospitality, retail, call center, or healthcare front desk).
• Experience with scheduling, check-in/out, payments, or reservations.
• Comfortable handling escalations and resolving issues professionally.
• Strong communication, organization, and problem-solving abilities.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner and direct to the appropriate person/department.
• Review appointments for pre-visit planning and verify insurance eligibility and PCP designation to support continuity of care.
• Perform check-in and check-out processes, collect copayments, and update demographic and contact information in the system.
• Ensure timely patient flow by monitoring schedules and reducing wait times; maintain accurate and confidential records.
• Perform post-visit follow-ups and coordinate with care teams on referrals, labs, and imaging as needed.
• Protect PHI, log off systems, and maintain compliance with privacy and security regulations.
• Maintain a clean, organized workspace and support supply ordering and general administrative tasks.
• Participate in meetings and support center goals, ensuring reliable attendance.

Skills

Communication skills

Organization

Problem solving

Customer service

Education

High School Diploma or equivalent

Tools

electronic scheduling systems

eCW

Leap

Availity

POS/office software

Job description

Sanitas Medical Centers seeks a Patient Representative Coordinator to greet patients, manage check-in/out, verify insurance, and coordinate with care teams to ensure smooth visits.

The role requires strong communication, organizational skills, and a focus on patient experience in a fast-paced healthcare environment. Flexibility with scheduling and a commitment to confidentiality are essential.