Patient Experience Coordinator

Stanton Optical; Madison, Northern (WI, KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Job summary

Stanton Optical, a leading optical retailer, seeks a customer-focused team member to greet patients, facilitate sales, and bridge retail with clinical services. You will provide excellent service, gather information, and support the patient journey from entry to eyewear delivery.

Ideal candidates have 2+ years of customer service experience, strong communication, and a collaborative spirit. This full-time role offers benefits in a dynamic environment.

Qualifications

• Associate degree or advanced certification beyond high school.
• 2+ years of experience delivering outstanding customer service.

Responsibilities

• Greet patients and customers, identify needs, and promote products and services.
• Foster collaboration between retail and professional services teams.
• Schedule appointments, collect history, and perform basic tests as needed.
• Assist with complaint resolution and keep patients informed on status.
• Maintain brand standards and ensure timely delivery of eyeglasses.

Skills

Customer service

Communication

Active listening

Team collaboration

Multitasking

Problem-solving

Education

Associate degree

Job description

Stanton Optical, a leading optical retailer, seeks a customer-focused team member to greet patients, facilitate sales, and bridge retail with clinical services. You will provide excellent service, gather information, and support the patient journey from entry to eyewear delivery.

Ideal candidates have 2+ years of customer service experience, strong communication, and a collaborative spirit. This full-time role offers benefits in a dynamic environment.