Optical Clinic Technician & Front Desk Specialist

Stanton Optical; Enid (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription drug coverage

Life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Job summary

Stanton Optical is seeking a Customer Service Associate to warmly greet customers, identify needs, and promote products and services. You will bridge the retail and clinical teams, manage appointments, and enter patient information with accuracy.

Ideal candidates have 2+ years in customer service, strong communication, and a collaborative spirit. The role offers a dynamic, growth-oriented environment with comprehensive benefits.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Strong communication and listening skills to engage diverse customers.
• Ability to multitask and adapt in a fast-paced retail environment.

Responsibilities

• Greet patients and customers, identify needs, and drive sales.
• Foster partnership between retail and professional services.
• Schedule appointments and enter patient information into the system.
• Assist management with issue resolution and ensure timely delivery of orders.
• Maintain brand standards and housekeeping in-store and in the lab area.
• Provide quality customer experiences and promote products and services.

Skills

Customer service

Active listening

Communication

Multitasking

Team collaboration

Problem solving

Education

Associate degree or higher

Job description

Stanton Optical is seeking a Customer Service Associate to warmly greet customers, identify needs, and promote products and services. You will bridge the retail and clinical teams, manage appointments, and enter patient information with accuracy.

Ideal candidates have 2+ years in customer service, strong communication, and a collaborative spirit. The role offers a dynamic, growth-oriented environment with comprehensive benefits.