Patient Experience Coordinator | Front Desk & Scheduling

Integrated Medical Professionals; Smith Town (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid sick time

Paid time off

Paid holidays

Profit sharing

Retirement plan

Job summary

Integrated Medical Professionals in Smithtown is seeking a Patient Service Representative I to deliver exemplary patient service and coordinate front-desk operations. You will handle phones, greet patients, schedule appointments, and manage registration, co-pays, and insurance information.

The role requires 1–3 years in customer service, preferably in a medical office with urology exposure. The position offers a competitive benefits package and a non-weekend schedule at our Smithtown location.

Qualifications

• High School Diploma or equivalent required.
• Some college work preferred.
• Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers new patients and updates demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
• Collects outstanding patient balances.
• Obtains referrals and authorizations when required.
• Scans incoming faxes, consents, reports, and all other patient information into patient chart.
• Generates batch transmittal reports for each day.
• Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, delays, and communicating with patients and clinical staff.
• Schedules follow up services and office visits for patients.
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Protects patient confidentiality, logging off the computer before leaving it unattended.
• Ensures proper hand off of responsibilities once tasks are completed.
• Meets attendance criteria and starts work promptly.
• Respects and acknowledges commitment to cultural diversity in behavior and actions.
• Demonstrates good use of time and resources.
• Ensures all medical records are accurate and complete.

Skills

Microsoft Office

EMR navigation

Phone handling

Organizational skills

Customer service

Medical terminology

HIPAA compliance

Communication skills

Education

High school diploma

Some college

Job description

Integrated Medical Professionals in Smithtown is seeking a Patient Service Representative I to deliver exemplary patient service and coordinate front-desk operations. You will handle phones, greet patients, schedule appointments, and manage registration, co-pays, and insurance information.

The role requires 1–3 years in customer service, preferably in a medical office with urology exposure. The position offers a competitive benefits package and a non-weekend schedule at our Smithtown location.