Patient Services Specialist II

Advanced Urology Institute; Ocala (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advanced Urology Institute in Ocala, FL, is seeking a Patient Service Representative II to deliver outstanding patient access and administrative support.

You will greet patients, register new and returning patients, collect co-pays, and coordinate scheduling while ensuring HIPAA compliance and accurate records. The role emphasizes teamwork with clinical staff to streamline patient flow.

Qualifications

• 2–3 years of customer service experience, preferably in a medical office.
• Ability to manage patient demographics and collect co-payments.
• Familiarity with CPT/ICD-10 knowledge preferred.

Responsibilities

• Welcomes and greets patients and visitors, answers the phones.
• Registers new patients and updates demographics with detailed info.
• Collects co-payments and outstanding balances.
• Obtains referrals and authorizations when required.
• Schedules follow-up visits, surgeries, and imaging as needed.

Skills

Microsoft Office

EMR navigation

Customer service

Organizational skills

Education

High School Diploma

Some college work

Tools

EMR software

Billing systems

Job description

Advanced Urology Institute in Ocala, FL, is seeking a Patient Service Representative II to deliver outstanding patient access and administrative support.

You will greet patients, register new and returning patients, collect co-pays, and coordinate scheduling while ensuring HIPAA compliance and accurate records. The role emphasizes teamwork with clinical staff to streamline patient flow.