Patient Services Representative

Lehigh Valley Health Network; Macungie (Lehigh County); On-site; USD 30,000 - 40,000; Full time

Job summary

A major healthcare provider in Macungie is seeking a Patient Services Representative to coordinate clerical and administrative duties, ensuring excellent patient service. The position requires a high school diploma and one year of customer service experience. Candidates should be proficient in computer skills and adaptable to changing priorities. This role offers an opportunity to impact patient care positively.

Qualifications

• 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Proficient in EMR workflows.

Responsibilities

• Coordinates administrative tasks for physician practice operations.
• Gathers information for accurate patient registration.
• Sustains the execution of the patient schedule.

Skills

Customer service experience

Proficient computer skills

Ability to maintain accuracy

Ability to handle cash

Adaptability to changing priorities

Education

High School Diploma/GED

Job description

Overview

Join to apply for the Patient Services Representative role at Lehigh Valley Health Network.

LVHN is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. LVHN is nationally recognized, forward-thinking and offers opportunities to do great work. LVHN has been ranked among the Best Hospitals by U.S. News & World Report for 23 consecutive years. We are a Magnet Hospital and have been honored five times with the American Nurses Credentialing Center\'s distinction for nursing excellence and patient outcomes in the Lehigh Valley region. Lehigh Valley Hospital campuses have earned high safety grades from The Leapfrog Group. Whether you\'re considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary: Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience.

Responsibilities

• Coordinates and provides a variety of detail-oriented administrative tasks that anticipate the needs of team members and patients according to the organization\'s policies and standard work.
• Gathers information necessary for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
• Collaborates in all aspects of training, staffing, and functionality while providing feedback.
• Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
• Organizes effectively to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Performs appropriate patient outreach including telephone and EMR messaging.

Minimum Qualifications

• High School Diploma/GED
• 1 year of customer service experience
• Ability to adapt to changing priorities
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities
• Ability to maintain strict confidentiality
• Proficient computer skills
• Proven proficiency of technology and EMR workflows at the conclusion of orientation
• Able to handle cash and other methods of payments accurately
• Able to explain, educate, and support the usage of the LVHN patient portal including various features

Physical Demands

Lift and carry 25 lbs. Frequent sitting/standing and keyboard use. Patient care providers may be required to perform activities including kneeling, bending, squatting and performing CPR.

Job Details / Benefits

Lehigh Valley Health Network is an equal opportunity employer. In accordance with federal, state and local employment regulations, LVHN will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other protected classes. All personnel actions and programs will adhere to this policy.