Patient Services & Scheduling Specialist

Lehigh Valley Health Network, Inc.; Bethlehem, Northern (Northampton County, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Patient Services Representative to support the front desk and clinical teams in Hanover Township. This role focuses on welcoming patients, handling registrations, and coordinating schedules while upholding LVHN's customer service standards.

The position emphasizes accuracy, confidentiality, and proficiency with EMR systems, with responsibilities spanning scheduling, insurance verification, and patient outreach.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Ability to adapt to changing priorities and maintain accuracy.
• Maintains strict confidentiality and demonstrates professional conduct.

Responsibilities

• Coordinate and perform clerical/administrative tasks for daily physician practice operations.
• Serve as the initial point of contact for patients and providers to ensure a positive patient experience.
• Gather information for accurate registration and check-in, including insurance verification.
• Obtain/precertify insurance authorizations and schedule or confirm appointments.
• Support scheduling, billing, referrals, and other office workflows efficiently.

Skills

Customer service

Computer skills

EMR workflows

Education

High School Diploma/GED

Tools

EMR software

Job description

Lehigh Valley Health Network is seeking a Patient Services Representative to support the front desk and clinical teams in Hanover Township. This role focuses on welcoming patients, handling registrations, and coordinating schedules while upholding LVHN's customer service standards.

The position emphasizes accuracy, confidentiality, and proficiency with EMR systems, with responsibilities spanning scheduling, insurance verification, and patient outreach.