Patient Care & Scheduling Coordinator

Concord Hospital; Concord (NH); On-site; USD 42,000 - 48,000; Full time

Job summary

Concord Hospital is seeking a customer-focused front desk/registration coordinator to support appointment scheduling and patient data collection. You will greet patients, verify demographics and insurance, respond to inquiries by phone or email, and coordinate with care teams to ensure smooth patient flow.

The role requires strong customer service skills and familiarity with medical office operations. Experience with electronic medical records is a plus, and a high school diploma is required.

Qualifications

• Customer service experience interacting with the public, staff and patients preferred.
• Knowledge of medical office operations, including scheduling, registration, EMR, patient flow, and billing.
• Proficiency in handling inquiries and collecting/verifying demographic and insurance information.

Responsibilities

• Greets and checks in patients and secures signatures for required documents.
• Obtains and verifies insurance and demographic information.
• Handles calls and emails to answer inquiries and coordinate appointments.
• Schedules, confirms or reschedules patient appointments and maintains records.
• Maintains organization of mail, faxes and electronic desktops.

Skills

Customer service

Scheduling

Phone support

Documentation

Education

High School diploma

Tools

Electronic Medical Records

Job description

Concord Hospital is seeking a customer-focused front desk/registration coordinator to support appointment scheduling and patient data collection. You will greet patients, verify demographics and insurance, respond to inquiries by phone or email, and coordinate with care teams to ensure smooth patient flow.

The role requires strong customer service skills and familiarity with medical office operations. Experience with electronic medical records is a plus, and a high school diploma is required.