Patient Services & Scheduling Concierge

American Oncology Partners, PA; Warner Robins (GA); On-site; USD 22,000 - 34,000; Full time

Job summary

American Oncology Partners, PA in Georgia is seeking a Patient Services Specialist to deliver high-quality front-end support, including patient intake, scheduling, medical records, and financial transactions, with emphasis on accurate documentation and exceptional customer service.

The role requires coordinating with clinics across locations, ensuring HIPAA compliance, and maintaining EMR systems while providing coverage for multi-site operations.

Qualifications

• Education: High School Diploma with Associates degree preferred.
• Minimum of one year experience in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.
• Strong interpersonal and communication skills with diverse populations.
• Ability to manage competing priorities in a fast-paced, multi-site environment.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Verify, update, and maintain patient demographic information at required intervals.
• Collect, document, and post patient payments and co-pays; issue receipts.
• Schedule and manage patient appointments and coordinate physician requests.
• Create, maintain, and update patient charts in the EMR and billing systems.
• Respond to medical record requests in accordance with policy and HIPAA requirements.
• Balance cash drawers and handle funds according to established procedures.

Skills

Customer service

Multitasking

Interpersonal skills

Communication

Education

High School Diploma

Associates degree preferred

Tools

EMR systems

Microsoft Word

Job description

American Oncology Partners, PA in Georgia is seeking a Patient Services Specialist to deliver high-quality front-end support, including patient intake, scheduling, medical records, and financial transactions, with emphasis on accurate documentation and exceptional customer service.

The role requires coordinating with clinics across locations, ensuring HIPAA compliance, and maintaining EMR systems while providing coverage for multi-site operations.