Patient Experience Coordinator

Avenue 360; Houston (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Avenue 360 in Houston seeks a Front Desk Specialist to be the first point of contact for patients, ensuring a welcoming and efficient check‑in experience. You will manage scheduling, reminders, and basic administrative tasks while upholding privacy and accuracy in patient records.

The role requires strong communication, multitasking, and a service-oriented approach to support a busy, patient-centered clinic environment.

Qualifications

• High school Diploma or GED required; coursework in healthcare administration or customer service preferred.
• Experience in healthcare, customer service, or administrative role is expected.
• Ability to multitask while maintaining accuracy and professionalism.

Responsibilities

• Serve as the clinic’s first point of contact and set the tone for the patient visit.
• Manage check‑ins/check‑outs, scheduling, and patient flow.
• Verify insurance coverage and assist with basic payment expectations.
• Maintain accurate patient information and timely EHR entries.

Skills

Customer service

Multitasking

Communication

Professionalism

Empathy

Education

High school diploma or GED

Healthcare administration training

Tools

EHR systems

Scheduling software

Office software

Job description

Avenue 360 in Houston seeks a Front Desk Specialist to be the first point of contact for patients, ensuring a welcoming and efficient check‑in experience. You will manage scheduling, reminders, and basic administrative tasks while upholding privacy and accuracy in patient records.

The role requires strong communication, multitasking, and a service-oriented approach to support a busy, patient-centered clinic environment.