Patient Services Specialist – Front Desk & Scheduling

Lehigh Valley Health Network, Inc.; Arkansas; On-site; USD 35,000 - 42,000; Full time

Job summary

Lehigh Valley Health Network in the Pocono Creek Health Center is seeking an administrative professional to coordinate clerical duties, greet patients, and ensure a high standard of customer service in daily practice operations.

The role focuses on registration support, appointment coordination, insurance precertification, and patient outreach, with a collaborative team environment and a Monday–Friday day shift.

Qualifications

• High School Diploma or GED required.
• 1 year customer service experience.
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and confidentiality.
• Proficient computer skills and EMR workflow experience.
• Ability to explain and support LVHN patient portal usage.

Responsibilities

• Perform detailed administrative tasks to support practice operations.
• Gathers information for registration and check-in.
• Obtains and verifies insurance authorizations/precertification and schedules/forecasts patient appointments.
• Maintains the execution and flow of the patient schedule to ensure a positive experience.
• Collaborates in training, staffing, and operations while offering feedback.
• Keeps abreast of changes in insurance coverage and reimbursement.
• Organizes effectively to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical tasks.
• Executes patient outreach via telephone and EMR messaging.

Skills

Customer service

EMR proficiency

Data entry

Computer skills

Education

High School Diploma/GED

Job description

Lehigh Valley Health Network in the Pocono Creek Health Center is seeking an administrative professional to coordinate clerical duties, greet patients, and ensure a high standard of customer service in daily practice operations.

The role focuses on registration support, appointment coordination, insurance precertification, and patient outreach, with a collaborative team environment and a Monday–Friday day shift.