Patient Experience Coordinator (Part-Time)

Advocate Health Care; United States; On-site; USD 27,000 - 41,000; Part time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Parental leave

Educational Assistance

Job summary

Advocate Health Care's Aurora AMG Green Bay Internal Medicine team is seeking a patient service representative who is friendly, dependable, and patient-focused. You will interact with patients, support providers, and help ensure a seamless, compassionate experience in a fast-paced clinic.

This part-time role offers about 20 hours per week with rotating shifts. Pay ranges from $19.80 to $29.70 per hour and benefits are eligible, reflecting the team’s collaborative, patient-centered culture at AMG

Qualifications

• Positive, team-oriented attitude.
• Excellent customer service and communication skills.
• Ability to prioritize and multitask in a busy clinic.
• Strong attention to detail and commitment to patient care.

Responsibilities

• As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication skills

Multitasking

Team player

Attention to detail

Education

High School Diploma or Equivalent

Job description

Advocate Health Care's Aurora AMG Green Bay Internal Medicine team is seeking a patient service representative who is friendly, dependable, and patient-focused. You will interact with patients, support providers, and help ensure a seamless, compassionate experience in a fast-paced clinic.

This part-time role offers about 20 hours per week with rotating shifts. Pay ranges from $19.80 to $29.70 per hour and benefits are eligible, reflecting the team’s collaborative, patient-centered culture at AMG