Patient Care Scheduling Specialist

ADP, Inc.; Mesa (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

HSA program

401(k) matching

Flexible PTO/Vacation exchange

Certification reimbursement

Job summary

Bookmark Medical in Mesa, AZ is seeking a Scheduling Coordinator to support the patient care experience by coordinating scheduling and administrative workflows that keep our practice running smoothly.

You will serve as a key contact for patients, organizing appointments and follow-up care, verify insurance and eligibility, and maintain accurate patient records in the EMR system. A strong customer-focused mindset and healthcare familiarity are essential.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in a healthcare or medical office setting preferred.
• Familiarity with EMR systems (Athena experience a plus).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills and attention to detail in a fast-paced environment.
• Clear, professional communication skills with patient-first mindset.

Responsibilities

• Coordinate scheduling and administrative workflows that keep the practice running smoothly.
• Serve as a key point of contact for patients, coordinating appointments, procedures, and follow-up care.
• Schedule and reschedule visits, procedures, testing, and pre-operative appointments.
• Coordinate procedures with providers and departments to ensure timely care delivery.
• Obtain insurance authorizations, referrals, and verify eligibility prior to services.
• Answer phones, respond to patient inquiries, and communicate scheduling updates clearly.

Skills

Organizational skills

Communication skills

EMR familiarity

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Athena EMR

Microsoft Office

Job description

Bookmark Medical in Mesa, AZ is seeking a Scheduling Coordinator to support the patient care experience by coordinating scheduling and administrative workflows that keep our practice running smoothly.

You will serve as a key contact for patients, organizing appointments and follow-up care, verify insurance and eligibility, and maintain accurate patient records in the EMR system. A strong customer-focused mindset and healthcare familiarity are essential.