Patient Experience Coordinator

RHC Group Management LLC; Gilbert (AZ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company funded HSA

401(k) with company match

Flexible time off

Vacation Exchange Program

Job summary

Bookmark Medical is seeking a Patient Service Specialist to create a smooth, supportive experience for every patient in Gilbert, AZ. You will greet patients, manage calls, schedule appointments, assist with insurance verification, and maintain accurate EHR data.

The role emphasizes teamwork, compassionate patient care, and efficient front-desk operations. Benefits include health coverage, HSA, a 401(k) with match, and flexible time off.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Comfort working in a fast paced, team-oriented environment.
• EHR proficiency (Athena or eCW preferred).
• A positive attitude and a commitment to patient centered service.

Responsibilities

• Greeting patients and checking them in with warmth and professionalism.
• Managing incoming calls, messages, and patient inquiries.
• Scheduling appointments, referrals, follow ups, and co pays.
• Assisting with insurance verification and prior authorizations.
• Supporting clear communication between patients and providers.
• Updating and maintaining accurate information in the EHR.
• Helping keep the front desk organized, efficient, and patient ready.

Skills

Healthcare experience

Customer service

Interpersonal skills

EHR proficiency

Positive attitude

Tools

Athena EHR

eCW EHR

Job description

Bookmark Medical is seeking a Patient Service Specialist to create a smooth, supportive experience for every patient in Gilbert, AZ. You will greet patients, manage calls, schedule appointments, assist with insurance verification, and maintain accurate EHR data.

The role emphasizes teamwork, compassionate patient care, and efficient front-desk operations. Benefits include health coverage, HSA, a 401(k) with match, and flexible time off.