Patient Care Concierge & Front Desk Coordinator

Automatic Data Processing, Inc.; Gilbert (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company funded HSA

401(k) with company match

Flexible time off

Vacation Exchange Program

Job summary

Bookmark Medical in Gilbert, AZ is seeking a Patient Service Specialist to greet patients, check them in, manage calls and messages, and schedule appointments, referrals, follow ups, and co-pays. You’ll assist with insurance verification and prior authorizations and keep the front desk organized and patient ready.

This role emphasizes clear communication, teamwork, and patient-centered service. Benefits include medical, dental, and vision coverage, company-funded HSA, a 401(k) with company

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, team environment.
• Proficiency with EHR systems (Athena or eCW preferred).
• Positive attitude and commitment to patient-centered service.

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage incoming calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow-ups, and co-pays.
• Assist with insurance verification and prior authorizations.
• Support clear communication between patients and providers.
• Update and maintain accurate information in the EHR.
• Keep the front desk organized, efficient, and patient ready.

Skills

Healthcare experience

Customer service

Communication skills

Team-oriented

EHR proficiency

Tools

Athena EHR

eCW

Job description

Bookmark Medical in Gilbert, AZ is seeking a Patient Service Specialist to greet patients, check them in, manage calls and messages, and schedule appointments, referrals, follow ups, and co-pays. You’ll assist with insurance verification and prior authorizations and keep the front desk organized and patient ready.

This role emphasizes clear communication, teamwork, and patient-centered service. Benefits include medical, dental, and vision coverage, company-funded HSA, a 401(k) with company