Patient Experience Coordinator - Front Desk (Part-Time)

Serenity Healthcare; Goodyear (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

10 PTO days (15 after year 1)

10 paid holidays

90% covered health, dental & vision insurance

401(k) with internal growth opportunities

Referral bonuses

Job summary

A mental health service provider in Goodyear, AZ is looking for a Receptionist (Patient Experience Coordinator). In this role, you will be the first point of contact for patients, requiring strong customer service skills. Responsibilities include managing check-in/check-out, scheduling appointments, and maintaining patient communications. The ideal candidate will have a high school diploma and customer-facing experience. The company offers competitive benefits, including 10 PTO days and comprehensive health insurance coverage.

Qualifications

• 1+ year of customer-facing experience in retail, hospitality, or similar.
• Comfort using email, calendars, and scheduling systems.
• Willingness to learn healthcare protocols and privacy practices.

Responsibilities

• Greet patients warmly and professionally.
• Manage patient check-in/check-out and assist with paperwork.
• Answer phones and emails with clarity and kindness.
• Schedule and confirm appointments efficiently.
• Maintain a clean and welcoming front desk area.
• Support teammates and adapt to shifting needs.

Skills

Customer service skills

Communication skills

Multitasking ability

Calm under pressure

Education

High School Diploma or GED

Job description

A mental health service provider in Goodyear, AZ is looking for a Receptionist (Patient Experience Coordinator). In this role, you will be the first point of contact for patients, requiring strong customer service skills. Responsibilities include managing check-in/check-out, scheduling appointments, and maintaining patient communications. The ideal candidate will have a high school diploma and customer-facing experience. The company offers competitive benefits, including 10 PTO days and comprehensive health insurance coverage.