Patient Access & Scheduling Specialist

Adelante Healthcare; Goodyear (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

Adelante Healthcare Goodyear is seeking a Front Office Assistant to provide direct patient service. Duties include check-in/out via EPM, verify insurance, cashiering, scheduling, and answering phones. The role involves clerical tasks and organizing medical records.

The ideal candidate will have a HS diploma, CPR/AED certification, a valid fingerprint clearance card, strong communication and math skills, and basic computer proficiency. Prior front desk or customer service experience is a plus.

Qualifications

• High school diploma or GED required.
• CPR/AED certification through AHA/Red Cross required.
• Valid Level One Fingerprint Clearance Card for behavioral health locations.
• Strong communication and mathematical skills.
• Basic computer proficiency and familiarity with Windows/MS Office.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet patients and assist with questions or direct them to the appropriate person.
• Answer the phone, greet callers, determine the reason for the call and resolve issues or refer.
• Maintain and distribute patient documentation in an organized manner.
• Enter patient demographics and information into the practice management system.
• Obtain and enter patient registration information into the system.
• Identify financial status and refer eligibility as needed.
• Verify third party payer coverage and billing information.
• Prepare and balance daily financial batch for processing.
• Handle cash drawer and daily receipts accurately.
• Schedule patient appointments for medical providers via the PM system.
• Scan documents into the electronic health record.
• Support audits and data collection for quality initiatives.
• Educate patients about services and how to access them.

Skills

High school diploma or GED

CPR & AED certification

Fingerprint Clearance Card

Communication skills

Mathematical skills

Computer proficiency

Problem solving

Multi-tasking

Education

HS Diploma or GED

Job description

Adelante Healthcare Goodyear is seeking a Front Office Assistant to provide direct patient service. Duties include check-in/out via EPM, verify insurance, cashiering, scheduling, and answering phones. The role involves clerical tasks and organizing medical records.

The ideal candidate will have a HS diploma, CPR/AED certification, a valid fingerprint clearance card, strong communication and math skills, and basic computer proficiency. Prior front desk or customer service experience is a plus.