Patient Experience Coordinator

Yale New Haven Health Services Corp.; Fairfield (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

Yale New Haven Health Services Corp. is seeking a Practice Administrative Associate to coordinate patient care and physician activity. You will greet patients, answer calls, schedule appointments, and maintain patient medical records in a fast-paced health system.

The role requires at least 1 year in administrative or customer service experience, strong organizational and communication skills, and familiarity with EMR systems. Prior hospital or physician office experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of administrative or customer service experience.
• Experience in a physician's office/hospital preferred.
• Strong organizational and communication skills.
• Proficient with EMR and Microsoft Office.

Responsibilities

• Maintain appointment schedule template (alterations, deletions, additions).
• Coordinate the front desk/check-in process to ensure efficient, cost-effective services.
• Answer phone calls, relay messages, and route inquiries to appropriate staff.
• Process pre-authorizations for upcoming diagnostic tests and track referrals.
• Maintain electronic medical records and paper charts per policy.
• Handle daily tasks: voicemail, faxes, mail, and message distribution.
• Collect and reconcile co-payments in Epic per policy.
• Participate in team quality improvement activities and staff meetings.
• Interact professionally with patients from diverse backgrounds.
• Provide cross-coverage as needed and assist with patient procedures when required.
• May assist and/or perform chaperone duties for patient medical procedures.

Skills

Organizational skills

Communication skills

Customer service

Teamwork

Multi-tasking

EMR experience

Microsoft Office

Education

High School degree or equivalent

Tools

EMR software

Microsoft Office

Job description

Yale New Haven Health Services Corp. is seeking a Practice Administrative Associate to coordinate patient care and physician activity. You will greet patients, answer calls, schedule appointments, and maintain patient medical records in a fast-paced health system.

The role requires at least 1 year in administrative or customer service experience, strong organizational and communication skills, and familiarity with EMR systems. Prior hospital or physician office experience is preferred.