Patient Experience Coordinator

Penn Medicine, University of Pennsylvania Health System; Ewing Township (NJ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Tuition assistance

Competitive benefits

Job summary

Penn Medicine in Ewing, NJ seeks a Patient Services Associate to support patient flow, scheduling, and front-end operations in a busy practice. You’ll collect copays, verify insurance, and guide patients through the EMR-based check-in and check-out processes.

This full-time day-shift role emphasizes customer-focused care, accuracy, and regulatory compliance, with training and a comprehensive benefits package at a leading academic medical center.

Qualifications

• HS Diploma/GED required.
• 2+ years medical office or customer service experience.
• Experience with EMR and patient scheduling is a plus.

Responsibilities

• Assist patient arrival/departure and manage check-in/check-out.
• Answer phone calls, route requests, and schedule appointments.
• Collect copays, verify insurance, and update patient demographics in the EMR.
• Maintain compliance with regulatory standards (HIPAA, etc.).

Skills

Customer service

Communication

Education

HS Diploma/GED

Job description

Penn Medicine in Ewing, NJ seeks a Patient Services Associate to support patient flow, scheduling, and front-end operations in a busy practice. You’ll collect copays, verify insurance, and guide patients through the EMR-based check-in and check-out processes.

This full-time day-shift role emphasizes customer-focused care, accuracy, and regulatory compliance, with training and a comprehensive benefits package at a leading academic medical center.