ENT Patient Experience Specialist

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 38,000 - 52,000; Full time

Job summary

Penn Medicine, a leading academic medical center, seeks a Patient Services Associate to support patient flow, scheduling, and front-end operations in the Otorhinolaryngology department at the Perelman Center for Advanced Medicine.

The role emphasizes patient-centered service, accurate data entry in EMR, and coordination with insurance and referrals to ensure smooth visits and timely billing.

Qualifications

• HS Diploma or GED required
• At least 2 years in medical office or 4 years in customer service required
• Experience with scheduling, patient flow and insurance/billing basics preferred

Responsibilities

• Assist in patient arrival/departure and checkout processes.
• Manage patient calls and inquiries; schedule appointments.
• Update patient demographics and insurance information in EMR.
• Collect copays and verify referrals/authorizations as needed.
• Ensure regulatory compliance in daily activities.

Skills

Customer service

Phone etiquette

EMR knowledge

Scheduling

Education

HS Diploma/GED

2+ years medical office or 4 years customer service

Tools

EMR systems

Job description

Penn Medicine, a leading academic medical center, seeks a Patient Services Associate to support patient flow, scheduling, and front-end operations in the Otorhinolaryngology department at the Perelman Center for Advanced Medicine.

The role emphasizes patient-centered service, accurate data entry in EMR, and coordination with insurance and referrals to ensure smooth visits and timely billing.