Patient Access & Scheduling Specialist

Penn Medicine; Kennett Square (Chester County); On-site; USD 22,000 - 30,000; Full time

Job summary

Penn Medicine in Kennett Square is seeking a Patient Services Associate to support patient access and front-desk activities. You’ll handle intake, scheduling, insurance checks, copays, and EMR updates, delivering patient-focused service in a busy practice.

Responsibilities include answering calls, coordinating appointments, verifying demographics, and ensuring smooth patient flow. This role requires excellent communication and teamwork within the Patient Access team.

Qualifications

• H.S. Diploma or GED required.
• 2+ years medical office or customer service experience preferred.
• Strong communication and multitasking abilities required.
• Experience with insurance and scheduling is a plus.

Responsibilities

• Handle intake and patient registration at front desk.
• Schedule patient appointments and coordinate with care teams.
• Collect copays and verify insurance information; update EMR.
• Answer calls, respond to inquiries, and guide patients through processes.

Skills

Communication skills

Phone etiquette

EMR proficiency

Education

H.S. Diploma/GED

2+ years Medical office experience

Associate of Arts or Science

Tools

EMR software

Job description

Penn Medicine in Kennett Square is seeking a Patient Services Associate to support patient access and front-desk activities. You’ll handle intake, scheduling, insurance checks, copays, and EMR updates, delivering patient-focused service in a busy practice.

Responsibilities include answering calls, coordinating appointments, verifying demographics, and ensuring smooth patient flow. This role requires excellent communication and teamwork within the Patient Access team.