Cardiology Patient Services Coordinator

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 44,000; Full time

Job summary

MedStar Health in Baltimore is seeking a front desk patient service representative to greet patients, collect co-pays, verify insurance, and register demographic updates. You will coordinate efficient patient flow and support multiple providers in a fast-paced setting.

The role emphasizes excellent communication, accurate data entry, and reliable problem-solving to enhance the patient experience. Prior experience in healthcare is preferred, including familiarity with scheduling systems.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Less than 1 year 6 months - 1 year experience providing high quality customer service required, preferably in a health care setting.
• Preference given to candidates whose experience includes IDX/GE Centricity experience.

Responsibilities

• Greet patients and coordinate efficient patient flow.
• Register patients, collect co-pays, and process time-of-service payments.
• Update demographic and insurance information and schedule appointments.
• Provide requisitions for tests and follow-up appointments.
• Answer phones and provide telephone triage; disseminate messages.
• Prepare forms, scans, and index records to keep information flowing into patient records.
• Monitor no-shows and contact patients about missed appointments.
• Support front desk operations and maintain professional appearance of the work area.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Prioritization

Multitasking

Education

High School Diploma or GED

One year of related education may substitute for one year of required work experience

Tools

IDX/GE Centricity

Job description

MedStar Health in Baltimore is seeking a front desk patient service representative to greet patients, collect co-pays, verify insurance, and register demographic updates. You will coordinate efficient patient flow and support multiple providers in a fast-paced setting.

The role emphasizes excellent communication, accurate data entry, and reliable problem-solving to enhance the patient experience. Prior experience in healthcare is preferred, including familiarity with scheduling systems.