Cardiology Patient Experience Coordinator

MedStar Health; Rossville (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a friendly and detail-oriented front desk associate to greet patients, verify insurance, collect co-pays, and manage patient flow. You will register patients, post time-of-service payments, and coordinate follow-up appointments and tests in a fast-paced medical setting.

The role requires strong interpersonal skills, familiarity with medical terminology, and the ability to handle high-pressure situations while maintaining patient experience quality.

Qualifications

• High School Diploma or GED required.
• Experience in healthcare setting and with computerized scheduling/registration systems preferred.
• Strong interpersonal and telephone communication skills.

Responsibilities

• Greet patients and serve as initial contact at the practice or department.
• Register patients, collect co-pays, and process TOS payments.
• Schedule appointments and complete test requisitions.
• Answer phones, provide triage, and route messages.
• Update and scan patient records and demographics.

Skills

Customer service

Interpersonal communication

Telephone etiquette

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a friendly and detail-oriented front desk associate to greet patients, verify insurance, collect co-pays, and manage patient flow. You will register patients, post time-of-service payments, and coordinate follow-up appointments and tests in a fast-paced medical setting.

The role requires strong interpersonal skills, familiarity with medical terminology, and the ability to handle high-pressure situations while maintaining patient experience quality.