Patient Experience Concierge - Medical Receptionist

Baystate Health; Chicopee (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health in Chicopee, MA is seeking a Patient Services Assistant to support patient-centered care. You will greet patients, verify demographics, verify referrals, and handle insurance verification with a strong customer service focus.

The role includes processing payments, coordinating appointments, and maintaining patient records, while adhering to HIPAA and privacy policies. Previous healthcare/clerical experience is preferred.

Qualifications

• Experience or education equivalent to that generally received by obtaining HS graduation.
• 18 months of related work experience preferred.

Responsibilities

• Greets patients and verifies demographics, maintains confidentiality.
• Answers calls, schedules and reschedules appointments, and manages referrals.
• Verifies insurance and assists with financial counseling.
• Processes co-payments and receipts, and reconciles payments.
• Maintains documentation, order printing, and medical records handling.
• Supports patient check-out, follow-up scheduling, and referrals.
• Provides interpreter services and translations when approved.

Skills

Medical terminology

Microsoft Office

Customer service

Billing

Scheduling

Education

HS graduation

Job description

Baystate Health in Chicopee, MA is seeking a Patient Services Assistant to support patient-centered care. You will greet patients, verify demographics, verify referrals, and handle insurance verification with a strong customer service focus.

The role includes processing payments, coordinating appointments, and maintaining patient records, while adhering to HIPAA and privacy policies. Previous healthcare/clerical experience is preferred.