Patient Experience & Care Coordinator

HearingLife; Dennis (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and…

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is hiring a Patient Care Coordinator (PCC) for our retail clinics across the United States. You will strive to ensure a positive patient experience while supporting the clinic to meet revenue goals by attracting new patients and coordinating patient interactions.

Responsibilities include handling high call volume, scheduling, insurance verification, and maintaining HIPAA standards. This role emphasizes excellent customer service, organization, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1–2 years in a customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound calls: 50–75 per day.
• Schedule & confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPAA standards.

Skills

Interpersonal communication

Organizational skills

Time management

Tech proficiency (scheduling/EMR)

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

Electronic Medical Records (EMR)

Job description

HearingLife is hiring a Patient Care Coordinator (PCC) for our retail clinics across the United States. You will strive to ensure a positive patient experience while supporting the clinic to meet revenue goals by attracting new patients and coordinating patient interactions.

Responsibilities include handling high call volume, scheduling, insurance verification, and maintaining HIPAA standards. This role emphasizes excellent customer service, organization, and teamwork in a fast-paced environment.