Vision Care Patient Experience Coordinator

MyEyeDr.; Austintown Township (OH); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Bonus opportunities

Medical & dental coverage

Vision coverage & discounts

401K with match

PTO & paid holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage our front desk during check in/out, delivering personalized patient experiences. No optical experience is required; training and tools will be provided to learn the industry.

You will verify insurance options, schedule appointments, answer phones, greet patients, and collaborate with doctors to ensure a seamless patient visit. Weekend and evening shifts may be required; this is a full-time in-office role with growth opportunities and

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can prioritize multiple tasks under pressure while delivering best-in-class service.
• Friendly, patient-centric team player who thrives in a fast-paced environment.

Responsibilities

• Provide patients a personalized check in/out experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk-ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Telephone etiquette

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage our front desk during check in/out, delivering personalized patient experiences. No optical experience is required; training and tools will be provided to learn the industry.

You will verify insurance options, schedule appointments, answer phones, greet patients, and collaborate with doctors to ensure a seamless patient visit. Weekend and evening shifts may be required; this is a full-time in-office role with growth opportunities and