Patient Experience Coordinator

Mercy; Carthage (MO); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement matching

Job summary

Mercy in Carthage, MO is seeking a Patient Service Representative (PSR) who will be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires strong communication, basic computer skills, confidentiality, and a patient-focused approach. You will assist with patient information entry, scheduling appointments, and processing documentation to support efficient clinic operations.

Qualifications

• Education: High school diploma or equivalent.
• Strong communication skills are essential for interactions with patients, staff, and visitors.
• Proficiency in basic computer skills including data entry and word processing.

Responsibilities

• First point of contact for patients and visitors; manage front desk operations.
• Assist with entering patient information, scheduling appointments, and processing documentation.
• Maintain confidentiality and follow privacy policies; handle inquiries with tact and diplomacy.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy in Carthage, MO is seeking a Patient Service Representative (PSR) who will be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires strong communication, basic computer skills, confidentiality, and a patient-focused approach. You will assist with patient information entry, scheduling appointments, and processing documentation to support efficient clinic operations.