Patient Svc Representative

Southeast Hospital; Carthage (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital Carthage is seeking a Patient Service Representative to be the first point of contact for patients and visitors at the Carthage location. You will manage front desk operations and workflows to ensure a positive patient experience.

The role requires excellent communication, data entry accuracy, and a patient-focused approach, with training provided through the Clinic Core Front Desk program after hire. This is a full-time, on-site position in Carthage, MO.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills essential for patient interactions.
• Proficiency in basic computer skills, including data entry.
• Strong customer service mindset and courteous patient interactions.
• Ability to maintain confidentiality and protect patient privacy.
• Able to work under pressure with professionalism and composure.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors and manage front desk operations.
• Schedule appointments and enter patient information accurately.
• Coordinate with clinical staff to ensure smooth workflow.
• Maintain patient confidentiality and privacy.

Skills

Communication

Data entry

Customer service

Accuracy

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

• Carthage, Missouri
• Clinical Support
• Radiology/Imaging
• Regular
• Full-time
• Mercy Hospital Carthage
• JR269054

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.