Ambulatory Care Patient Experience Coordinator

MedStar Health; Bethesda (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Bethesda, MD seeks a Patient Service Representative to greet patients, register them for visits, and manage the front desk workflow. You will collect co-pays, post TOS payments, and update demographics and insurance data to ensure accurate records for tests and appointments.

You will answer calls, triage messages, and coordinate with providers to maintain smooth patient flow and a high level of service. Excellent communication and medical terminology knowledge are essential.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology and written communication.
• Ability to work under pressure and prioritize multiple providers' needs.

Responsibilities

• Greet patients and manage intake, scheduling, and registration.
• Verify insurance, collect co-pays, and process time-of-service payments.
• Update demographics and insurance information and provide follow-up appointments.
• Answer calls, triage messages, and keep records updated in the system.
• Support patient flow and back up front office staff as needed.

Skills

Interpersonal skills

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity knowledge

Job description

MedStar Health in Bethesda, MD seeks a Patient Service Representative to greet patients, register them for visits, and manage the front desk workflow. You will collect co-pays, post TOS payments, and update demographics and insurance data to ensure accurate records for tests and appointments.

You will answer calls, triage messages, and coordinate with providers to maintain smooth patient flow and a high level of service. Excellent communication and medical terminology knowledge are essential.