Patient Experience & Scheduling Specialist

Summit Medical Group; Short Hills (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Disability insurance

Vision benefits

401k

Job summary

VillageMD is seeking a friendly Medical Office Assistant in Short Hills, NJ to greet patients, manage the reception area and support billing and scheduling. You will handle calls, verify insurance, collect payments, and ensure accurate patient records while maintaining patient flow.

The ideal candidate has HS diploma, strong customer service skills, and familiarity with EHR/Practice Management systems. This role requires professionalism and the ability to multi-task in a busy clinic.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use; Windows environment.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
• Demonstrates the ability to adequately follow downtime procedures.
• Other job duties as required.

Skills

Customer service

Front desk operations

Medical office terminology

English communication

Billing and payments

HIPAA compliance

Education

High School Graduate or GED

Associate Degree preferred

Tools

EHR systems

Practice Management System

Job description

VillageMD is seeking a friendly Medical Office Assistant in Short Hills, NJ to greet patients, manage the reception area and support billing and scheduling. You will handle calls, verify insurance, collect payments, and ensure accurate patient records while maintaining patient flow.

The ideal candidate has HS diploma, strong customer service skills, and familiarity with EHR/Practice Management systems. This role requires professionalism and the ability to multi-task in a busy clinic.