Patient Experience Coordinator

Audibel; Austin (TX); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Life insurance

Disability insurance

Paid time off

Paid holidays

Hearing aid benefits

Employee assistance program

Job summary

Audibel in Austin, TX seeks a friendly front desk associate to greet patients, manage scheduling, and support accounts receivable. You will maintain a neat front office, assist in patient education, and participate in events.

Role requires 1–2 years in customer service or retail, proficiency with Sycle, Pay Junction, and Microsoft 365, and strong communication and multitasking abilities; HIPAA compliance is essential.

Qualifications

• High school diploma or GED.
• 1-2 years’ experience in a customer service or retail position preferred.
• Proficient with Sycle, Pay Junction, and Microsoft 365 or similar systems.

Responsibilities

• Receive patients into the clinic per company standards (Reception Protocol).
• Facilitate a concierge-level front office experience and daily morning huddle.
• Manage patient scheduling and document outcomes within 24 hours.
• Handle patient accounts receivable, deposits, and basic inventory tasks.
• Support patient education and assist in events and marketing outreach.
• Maintain HIPAA compliance and keep files organized.

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Audibel in Austin, TX seeks a friendly front desk associate to greet patients, manage scheduling, and support accounts receivable. You will maintain a neat front office, assist in patient education, and participate in events.

Role requires 1–2 years in customer service or retail, proficiency with Sycle, Pay Junction, and Microsoft 365, and strong communication and multitasking abilities; HIPAA compliance is essential.