Patient Experience Coordinator – Hearing Clinic

Audibel; Bellingham (WA); On-site; USD 37,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability insurance

Paid time off

Paid holidays

Job summary

Audibel in the United States is seeking a Patient Care Coordinator to guide patients through their hearing journey, manage the front office, and coordinate schedules and accounts. You will greet patients, handle check-ins, perform clerical duties and support patient education while ensuring a welcoming, concierge-level experience.

The role emphasizes HIPAA compliance, accurate record-keeping, and collaboration with the Clinic Team to provide outstanding customer service and seamless operations.

Qualifications

• High school diploma or GED
• 1-2 years’ experience in a customer service or retail position preferred
• Proficient computer skills with Sycle, Pay Junction, Microsoft 365

Responsibilities

• Receive patients into the clinic according to company standards
• Greet patients and offer assistance, coffee and refreshments
• Answer phones promptly with scripted greeting and empathetic listening
• Schedule and confirm patient appointments; manage follow-ups
• Maintain patient records and update PMS as needed
• Support events and retention marketing initiatives
• Manage accounts receivable, deposits and inventory
• Protect patient privacy and HIPAA compliance
• Lead Morning Huddle for Clinic Team
• Perform other duties as assigned

Skills

Customer Service

Discretion

Organization

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Audibel in the United States is seeking a Patient Care Coordinator to guide patients through their hearing journey, manage the front office, and coordinate schedules and accounts. You will greet patients, handle check-ins, perform clerical duties and support patient education while ensuring a welcoming, concierge-level experience.

The role emphasizes HIPAA compliance, accurate record-keeping, and collaboration with the Clinic Team to provide outstanding customer service and seamless operations.